Flight reservations process
- Step 1: Make flight reservations online or by phone
- Step 2: We will send you an e-mail to recheck your information
- Step 3: After your reconfirmation, you can pay online
Step 4: Get PNR code, then you can come aboard (with E-ticket) |
How can I book Chinese domestic air tickets online?
To book air tickets online, start on the home page and click the "Flights"
lable located in the head of home page. Search the flights you want
and check the price as well as seats availability, then place the
order. After receiving your order, we will reply by email to recheck
the information with you and ask for the payment for your order. We will issue the ticket for you when
we receive your payment, Meanwhile, we will send you the PNR code in
the final confirmation email. Top
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How can I book air ticket through Sinohotel?
You have two ways of booking flight ticket through Sinohotel: by logging on to
www.sinohotel.com or calling
our reservation hotline directly at 400-810-6868 (in Mainland China)
or 86-10-5905-9011 to book by phone. Top |
How do I pay Sinohotel?
You may prepay by credit card using our online system or send us a fax authorizing us to charge the total amount from your credit card for your flight tickets,or
make payment by paypal. Currently, Sinohotel accepts: Visa, Master Card, Diners, and American Express. Top |
What ticket delivery options are available?
- Tickets will be delivered to you based upon your own request.
- Travelers booking e-tickets can check in at the airport counter by showing valid identification or passport.
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What is the difference between full fare and discounted fare?
Full fare and discounted fare can be applied under different conditions. The policy varies among airlines. Details are shown during the booking process. Top |
How do I contact the Sinohotel service center?
1, We offer service in English over the phone 24/7
at 86-10-5905-9011 or 400-810-6868 (in Mainland China) .
2, Send us an email and we'll get back to you as soon as
possible. Our email address:
travel@sinohotel.com.
3, Fill out "Other questions" form on the left side of this
webpage. Top |
Is it safe to pay online?
Your information is guaranteed to remain secure on
www.Sinohotel.com.
We allow your credit card number to be transmitted to us over the Internet if your browser supports Secure Socket Layer (SSL) encryption. As you enter your credit card number, SSL encodes the information transmitted in a format that prevents any form of or data theft. Once received by our secure server, your credit card number is never transmitted over the
internet again. Top |
How do I use electronic tickets?
Passengers holding e-ticket receipts can check in the same way as passengers holding paper tickets. Passengers using e-tickets without receipts must check in at the designated counter and present a valid ID or passport. After the passenger is identified by the airline, the staff will issue the receipt along with the boarding pass and baggage tags. E-tickets are not available for infants, pregnant women, or other passengers with special needs due to the additional procedures required. Top |
What is the latest check-in time?
The check-in process of most airlines stops 45 minutes before departure. Sinohotel strongly advises passengers to arrive at the airport at least 90 minutes before departure. For international roundtrip tickets, passengers should contact the airlines to confirm the return flight 72 hours before takeoff. Allow more time if you have special requirements. Top |
What are the carry-on baggage regulations for domestic flights?
For domestic airlines, First Class passengers can take 2 pieces of carry-on baggage. Business Class and Economy Class passengers can take 1 piece of carry-on baggage. Each carry-on baggage should be no larger than 20*40*55cm and no heavier than 5kg. Top |
What are the free baggage allowances for domestic flights?
For adult and child passengers, the free baggage allowance for each passenger is 40kg for First Class ticket holders, 30kg for Business Class ticket holders, and 20kg for Economy Class ticket holders. There are no free baggage allowances for infant tickets. Top |
What are the baggage compensation rules?
The maximum compensation rate for lost or damaged baggage is RMB 50/kg.
If the baggage value is lower than RMB 50/kg, the compensation will be made according to the actual loss.
If the baggage value is higher than RMB 50/kg, passengers need to claim the baggage value (up to RMB 8,000/kg). The compensation will be made according to the claimed value deducted by 0.5% of the amount over the maximum compensation.
The complete amount of overweight fees will be returned. Top |
What are the free baggage allowances for international flights?
There are two common standards of free baggage allowances for international flights. Standard 1: First Class 40kg (88 lb.), Business Class 30kg (66 lb.), Economy Class 20kg (44 lb.).
Standard 2: Each passenger may have 2 pieces of free baggage. For First Class and Business Class, the weight of each piece should be less than 32kg and the dimensions (LWH) of each piece should not exceed 158cm. For Economy Class, the LWH of the 2 pieces of baggage cannot exceed 273cm.
For both standards, no free baggage allowances are given for infant tickets. Please use these regulations as a guideline only. Airlines may decide to change their regulations as they see fit. Top |
What happens if I need to change my flight arrangements?
To change or cancel your flight, please call 400-810-6868 (in Mainland China) or 86-10-5905-9011
or simply send us an email. The change or cancellation is free of charge if your tickets have not yet been issued. For tickets already issued, fees may be incurred according to applicable airline regulations and/or ticket policies. The policies for reroutes and refunds differ among airlines and classes. We advise you to understand the terms and conditions of your tickets before making the purchase. Top |
Are electronic tickets changeable, endorsable, or refundable?
The terms and conditions of your tickets are not dependent on whether these are paper tickets or e-tickets. The restrictions apply according to the ticket price and ticket type you purchased. Top |
How to use "Fast Booking" and "Group Booking"?
Reservation by Fast Booking Form or Group Booking
Form: Book air tickets by using the
web page or send us an e-mail.
Fast Booking: If you wish to finish an flight order very soon,
simply fill out the Fast Booking Form.
Group Booking: If you wish to book air tickets for more than 10
persons,
please fill out our Group Booking Form.
AOB: If you have any other questions,
please fill out the question board on
the left side of this web page.
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Telephone reservations:1-866-652-2041 or 86-10-59059011
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